Da Nang International Airport has been named as the best airport in terms of service quality by the Civil Aviation Authority of Vietnam (CAAV), following a survey of nearly 21,000 passengers.
The second and third positions belong to Noi Bai and Tan Son Nhat International Airports, respectively.
The airport serving the central city of Da Nang received an average score of 4.19, compared with 4.13 for Noi Bai and 3.96 for Tan Son Nhat.
The key criteria of Da Nang Airport were all given scores of higher than 4, namely attitude of airport staff 4.34, service quality of airport staff 4.32, airport space 4.28, signposts to check-in area 4.27 and the number of carts 4.24.
However, scores of lower than 4 were given to the Wi-Fi quality at the departure terminal and lounges, the number of taxis and fares, free drinking water fountains and terminal noise.
According to the CAAV, despite improvements to airport infrastructure in recent years, there remain a number of problems that affect the service quality at airports in Vietnam.
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